Returnable privacy policy
Returnable works on your device. This page explains exactly what it stores, what it sends and what it never collects.
What it uses on your device
Returnable reads the order pages you open. With auto-check on, it quietly re-reads your recent Amazon orders at most twice a day, using your own sign-in. You can turn this off.
Stored in your browser:
- Open and past return windows (order id, item name, deadline, shop) and your settings.
This data is kept in Chrome's extension storage on your computer. Settings may also sync across your own devices if you use Chrome sync; that is handled by Google, not by us. Uninstalling the extension removes the local data.
What is sent
Returnable can send anonymous usage events to PostHog, a product analytics service, so we can see which features are used and fix what is broken. These events contain: feature use such as reminders sent and windows found (as a count), never items or order ids. Each event also carries the extension name and version, your browser language, the number of days since install and a random identifier created on your device the first time you install.
The identifier is not linked to your name, email or any account. Like any web request, an event reaches PostHog with your IP address, which PostHog uses to estimate your country and city.
Never collected:
- Orders, items or deadlines
- Your account details
When you uninstall, Chrome opens a short feedback page on bye.stryvo.tech. The address includes the extension name, its version and that random identifier so an answer can be matched to the install. Answering is optional.
Permissions
| Permission | Why we need it |
|---|---|
storage | Saves your return windows and settings. |
alarms and notifications | Sends the reminders. |
| Amazon and Flipkart pages | Needed to read return windows from your orders. |
| api.lemonsqueezy.com (optional) | Only requested if you activate a Lemon Squeezy licence key, to check that the key is valid. |
Stryvo Pro
Returnable has a free plan and an optional paid plan, Stryvo Pro. If you buy it, payment is handled by Razorpay or Lemon Squeezy. We never see your card, UPI or bank details.
- A Razorpay licence key is checked on your device against a public key. Nothing is sent anywhere to check it.
- A Lemon Squeezy licence key is sent to Lemon Squeezy to check that it is valid, together with a device label such as "Chrome Cutoff". Chrome asks your permission first, and it checks again every few days.
- Your licence key is stored in your browser and is never included in the analytics events. Those only note things like that the plans page was opened or that a key was activated.
Third parties
- PostHog receives the anonymous events described above, and nothing else.
- Razorpay and Lemon Squeezy process payments for Stryvo Pro under their own privacy policies. Lemon Squeezy checks licence keys. When you ask
pro.stryvo.techfor a Razorpay key, it checks your payment id with Razorpay and returns the key. It stores nothing. - The sites Returnable works on see the same requests your browser would normally make. We never receive them.
We do not sell or rent data, do not use it for advertising, creditworthiness or lending, and do not transfer it to anyone except as described here or if the law requires it. Use of information stays limited to providing and improving Returnable's single purpose, in line with the Chrome Web Store User Data Policy.
Your control
- Turn off Share anonymous usage data in Returnable's settings. No further events are sent.
- Delete or export your local data from the settings, where the extension offers it, or uninstall to remove it.
- Events already sent carry only a random identifier, so we cannot look you up by name. If you want them deleted anyway, write to support@stryvo.tech.
Children
Returnable is not directed at children under 13 and does not knowingly collect information from them.
Changes
If this policy changes in a way that matters, the date at the top changes and the extension's store listing is updated. Questions: support@stryvo.tech.